Product Warranty and Repair Service Request

We're sorry to hear that you're experiencing issues with your product, and we want to help you get it back in working order as soon as possible. To initiate the warranty and repair service process, we kindly ask that you complete the Product Warranty and Repair Service Request form below. This will allow us to verify your warranty and gather the necessary information to assess the issue and provide a solution. Our Customer Service Team will respond to submissions within five (5) business days.

Step 1 of 3

Customer Details

Your Name(Required)

First Last

Your Shipping Address(Required)

Street Address Address Line 2 City State ZIP Code

Your Email Address(Required)

Your Phone(Required)

Product Details

Customer ID(Required)

Order Number(Required)

Order Date(Required)

Product(Required)

Aqua StormFuro Details(Required)

Please Include

Description of the Problem(s):

Description of any observed damage(s):

Describe how you are using this unit:

Do you use any extension cords to this unit? If possible, provide cord length and gauge.

Do you use a timer with this unit?

Additional Comments:

De-Icer Details(Required)

Is this a problem with the power of the boat?(Required)

Does the Fan have Power(Forward / Reverse)?(Required)

Does the Fan have Power(Forward / Reverse)?

Is the steering(servo) motor able to turn the fan?(Required)

If No, Can you hear a winding sound indicating that the steering motor is turning?

Did you check that the plastic ‘servo arm’ of the ‘steering linkage’ is connected the right way to the gear on the steering(servo) motor. It should have grooves that match the teeth on the gear.

Tormada Application Boat Details(Required)

Please Include

Description of the Problem(s):

Additional Comments:

Vitaflume Fountain Details(Required)

Please Include

Model: (Vortex -or- Decorative)

HP: (½; ¾; 1; 2)

Cord Length: (50’; 100’; 150’; Custom)

Description of the Problem(s):

Description of any observed damage(s):

Describe how you are using this unit:

Do you use any extension cords to this unit? If possible, provide cord length and gauge.

Do you use a timer with this unit?

Additional Comments:

Other Product Details(Required)

Please Include

Description of the Problem(s):

Description of any observed damage(s):

Attach any photos:

Describe how you are using this unit:

Additional Comments:

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